Refund and Cancellation Policy
1. Scope
LingoNews subscriptions can be purchased in two ways, and different rules apply depending on which one you used:
- Through an app store — Google Play or the Apple App Store. In this case, the app store is the seller, and its own refund policy applies. See "How refunds are issued" below for links to each store's own process.
- Through the LingoNews website — in this case, the merchant of record is Paddle.com Market Limited, our authorized reseller, and this policy applies. Paddle handles the payment and will appear as the merchant on your bank or card statement.
2. 7-Day Free Trial
New subscriptions start with a 7-day free trial. You are not charged during the trial. If you cancel before the trial ends, no payment is taken.
3. Right of Withdrawal (Widerrufsrecht)
If you purchased through the LingoNews website, you have the right to withdraw from your purchase within 14 days, without giving any reason, for a full refund.
To exercise this right, email info@lingonews.app, or contact Paddle directly.
Access to the app's digital content begins immediately upon purchase. This does not affect your statutory 14-day right of withdrawal described above.
4. Refunds Outside the 14-Day Period
Once the 14-day withdrawal period has passed, refunds are issued at our discretion. This can include cases such as a technical fault that prevented you from using the app, or a duplicate or accidental charge.
5. Cancelling Your Subscription
Website purchases: you can cancel at any time by emailing info@lingonews.app or through Paddle. Cancelling stops future charges — no further payments will be taken, and you keep access until the end of the period you've already paid for.
App store purchases: cancel in your Google Play account settings (Android) or your Apple ID subscription settings (iOS). See our Support page for step-by-step instructions.
6. How Refunds Are Issued
Approved refunds are returned to your original payment method. Processing typically takes a few business days, depending on your bank or card provider. We do not charge any fee for processing a refund.
Contact
LingoNews UG (haftungsbeschränkt), Braunser Weg 40, 34454 Bad Arolsen, Germany.